Brooks
Care and Nursing Services
About Brooks
Brooks care and Nursing Services was founded in 2014 by registered managers Lyn Reade RGN, DN, Cert MSc and Val Brooks RGN, Bsc (Hons.) Palliative Care.
Both are registered nurses who met at local hospice Fair Havens. Whilst working together it became apparent that there was a gap in the provision of high-quality care to service users in the community especially end of life. With this in mind they decided to open their own care company which became Brooks Care and Nursing Services Limited.
The company has grown slowly and steadily. This has allowed Brooks to widen their geographical area to increase their diversity of care packages. Referrals are accepting from Continuing Healthcare, Social Services, NHS and private clients. We also offer a large respite and night service.
All of our staff are DBS checked (police checked) and all training is done in house. Brooks promotes good communication and encourages a positive working environment. The company has been approved and registered by the Care Quality Commission since 2008 and our services have met all CQC national standards.
Val Brooks
Nenene King
Senior Office Manager
Registered Manager
RGN,DN Cert MSc Nursing
Michelle and Samantha
Medication Officers
Hannah
Field Manager
Nenene King
Senior Manager
NVQ Level 3 Health & Social Care, studying Level 5
Kim Trew
Administrator
Deborah
White
Receptionist
“Awarded Silver status in Investors in People 2015”
We provide services for the elderly and adults over the age of 18. Brooks Care are extremely proud of their reputation and continuously strive towards excellence. Service users and families at Brooks Care are given the opportunity to voice any concerns or worries they may have regarding the care we are delivering. Carers are regularly booked in for supervision where they can discuss with the care managers any issues that may arise. Val and Lyn offer welfare support to all staff with an “open door policy” where they can come in and discuss any concerns in complete confidence.
We welcome positive feedback and any constructive criticism which is shared with the relevant staff. Both directors deal with any issues in line with our Compliments and Complaints procedure.
Our Office Team
Nenene - Senior Office Manager and Safe Guard Lead
Nenene joined Brooks as a Community Carer, over the years she provided support to the registered managers and was promoted to Senior Office Manager. Nenene supports all the office staff, carers and adults along with her colleagues to provide the best care that we can for for our adults and families.
Donna - Finance Assistant
Donna joined Brooks in 2021, her background is working as a fraud analyst, personal bank manager and office accounts manager. Donna deals with finance and payroll at Brooks.
Hannah - Field Manager
Hannah has worked in the care industry for over 10 years both privately and in domiciliary care. Her role at Brooks is as Field Manager which includes PPE spot checks, supervisions and medication compentencies. Hannah is mentor to staff for the Care Certificate and provides support in the office and out in the community.
Cathryn - Registered Nurse
Cathryn trained as a Registered Nurse in 1981 at Southend Hospital and later as a midwife. She worked at the hospital until she had her daughters. Cathryn was lucky to have the opportunity to travel a lot and in 1999 with her husband and their daughters traveled the world for a year. Cathryn has been at Brooks for 6 years.
Charlotte - Quality Assurance
Charlotte joined Brooks in 2018 as a community carer and now provides support to the Registered Nurse visiting adults in their home and completing care assessments. Charlotte feels that meeting the adults we care for and getting to know them is very rewarding and an important part of being able to complete their care plan tailored to their needs.
Sam and Michelle - Medication Officers/Care Managers for Rayleigh/Rochford and Southend
Tracey and Kiera - Care Managers for Castle Point and Canvey
Our Care Managers also work out in the community as carers, forming good relationships with the adults they care for, their families and other cares.
Kim, Deborah and Brian - Administration and Reception
Kim provides administration support to all office staff assisted by Brian.
Deborah provides front of house on reception.
